Privacy Policy – Text Messaging & Data Use
Effective Date: October 2, 2023
Business Name: Merch Brand, doing business as Rentor Pro
Contact Information:
354 S Broad St, Trenton, NJ 08610
Phone: 609-622-4130
Email: njrentor1@gmail.com
1. Information We Collect
We may collect the following information from clients, tenants, and property owners:
- Mobile phone numbers for text messaging (SMS/MMS)
- Email addresses and mailing addresses
- Names and other identifying information related to rental or property management services
- Service-related data, such as maintenance requests, lease details, and payment confirmations
2. How We Collect Information
Information may be collected:
- Directly from you via rental applications, service agreements, or online forms
- Through communications with our staff, including calls, emails, and texts
- Automatically through our service platform (e.g., Grasshopper) for service-related messaging
3. How We Use Your Information
We use collected information to:
- Send important service-related text messages, such as rent reminders, maintenance updates, emergency notifications, and leasing information
- Communicate account or service updates for property owners
- Respond to inquiries or requests related to your rental or property management services
- Ensure compliance with legal and regulatory requirements
📌 We do not use collected information for unsolicited marketing without explicit written consent.
4. Information Sharing
- We do not sell, trade, or share mobile phone numbers or other personal information with third parties for marketing purposes.
- Information may be shared with trusted service providers (e.g., Grasshopper) solely for the purpose of delivering SMS/MMS communications.
- All third-party service providers are required to maintain confidentiality and comply with applicable privacy regulations.
5. Consent to Receive Text Messages
- By providing your mobile phone number to Rentor Pro, you consent to receive text messages (SMS/MMS) related to your rental or property management services.
- Consent is not required as a condition of leasing or service.
- You may opt out at any time by replying “STOP” to any text message. After opting out, you will no longer receive messages except for legally required communications or urgent safety notices.
6. Access, Correction, and Deletion
- You may request access to, correction of, or deletion of your personal information by contacting us at njrentor1@gmail.com.
- We will respond to such requests in a timely manner consistent with applicable laws.
7. Data Retention and Security
- Personal information is retained only as long as necessary for service delivery and legal compliance.
- We use reasonable administrative, technical, and physical safeguards to protect your data, including secure processing via Grasshopper’s platform.
We do not transfer consumer data to any external organizations under any circumstances, even with user consent. We maintain strict internal policies and technical safeguards to prevent unauthorized access or sharing of user data. - Message Frequency: You may receive up to 4 messages per month related to rental application updates, payment reminders, and important property notifications.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
- For assistance, reply HELP to any message: For assistance, reply HELP to any message You may also contact us at 215-595-7780 or rentorpro1@gmail.com for additional assistance.
- Opt-Out Instructions: You may opt out at any time by replying STOP to any message from Rentor Pro.
8. Opt-Out Instructions
- Text message recipients can stop receiving messages by replying “STOP” to any SMS/MMS from Rentor Pro.
- After opting out, no further service-related texts will be sent, except where required by law.
9. Updates to This Privacy Policy
- We may update this Privacy Policy at any time.
- Updates will be posted on our website and/or communicated via email or text message.
- Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
Merch Brand d/b/a Rentor Pro
354 S Broad St, Trenton, NJ 08610
Phone: 609-622-4130
Email: njrentor1@gmail.com